RESPONSIBILITIES: • Gather & analyze business requirements for new project & CR; Assess the deliverables and prepare Functional Specs, Tech Specs & Impact Assessments for clients on the solutioning. • Set delivery priority, scopes and schedule for the project, managing issues and challenges raised in projects. • Managing and leading a team of 3 developers in delivering project builds, production issues fix and requirements analysis for clients. • By using SQL and Siebel, supply support for production issues, project deployments and any business process enquiries. • As a Technical Architecture, responsible to consult with vendor on contracts & statements of works,collaborate with vendor to support local system server's health. IMPACTS: • Helped SG bank client to setup new Service Request module to manage Credit Card Fraud cases from bank customers. • Setup Customer-to-Customer validations when bank customers are to perform Joint Account Opening. • Managed project with requirement to perform decommission of application modules and aided external system so that the application modules can be transitioned correctly. • Managed project to setup auditing in multiple banking modules to be inline with government auditing policy. • Provided production issues fix promptly for bank clients in CRM system so that customer's experience would not be affected. Production issues fix closing rate has been kept around 80% and response rate around 100%. • Ensured the server has been running well so that the team's deliverable efficiencies are not affected. TECH: • Siebel • Javascript • SQL • Shell Script • Microsoft SourceSafe (version control system) • Java (minor) AWARDS: • Voted as Best Team Player by the project members.

RESPONSIBILITIES: • Gather requirements for new CRs, analyze business requirements, and assess the deliverables for the requirements in both Bank and Insurance company. • Leading a team consisting of L3 BAU support for Insurance client, giving guidance and knowledge transfer to junior members • Identify root cause for production issues & providing solutions for business process using Informix, perform data patching activities using SQL to fix the production issues. • Help Insurance client to build IFRS17 framework to extract relevant data & information into reports for evaluation. • Consulted Vietnam Bank in baselining their current operations, procedures and applications performances; Advised the client what can be done for system improvement & business operations. TECH: • Informix • SQL • Shellscript • Powerpoint (consulting with Vietnam Bank)

RESPONSIBILITIES: • To support business by analysing the root cause of systems errors and preparing reports. • Get involved with business and finance side in order to work out a solution. • Handle all kind of SDLCs tickets, including data patching, program enhancement/rectification, ad hoc reporting etc. • Develop automate programs to simplify process for SDLCs activities. TECH: • Informix • SQL • Shellscript